Need help or further information?
Our team is on hand to address any concerns you may have regarding the online services provided by the Directorate-General of Customs. Please use the support request and incident reporting form, or contact us directly using the contact details provided. We are committed to responding to you as soon as possible.
Our contact details
Postal address
Direction Générale des Douanes
Abidjan, côte d'Ivoire
Phone number
Standard : (+225) 27 21 75 47 31
User support
Support 1 : (+225) 27 21 75 47 32
Support 2 : (+225) 27 21 75 47 38
Email address
Opening hours
Monday to Friday : 08h à 18h00
Saturday : 08h à 13h00
Sunday and public holidays : Closed
Before contacting us
Please see:
User guides
You will find the various
user guides and other documents
available for download in the service details.
Contact Us
Abidjan-Plateau,
place de la république
Phone : +225 27 20 25 15 00
Fax : +225 27 20 25 15 14
BP V 25 Abidjan
Vert Numéro:
800 800 70
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